Responsible Gaming

Our Commitment to Responsible Gaming

vip87 operates under the principle that gaming should be an enjoyable form of entertainment, not a way to make money or solve financial problems. We are committed to fostering a safe environment where all players can enjoy our platform responsibly, and where those who need support can access it quickly and without judgment.

As part of this commitment, vip87 adheres to the following core principles:

• We enforce a strict 21+ age policy. All users must be at least 21 years of age and must provide valid government-issued identification during the KYC verification process.
• We provide transparent information about odds, game rules, and bonus terms so that players can make informed decisions.
• We offer a comprehensive suite of responsible gaming tools, including deposit limits, session reminders, time-outs, and self-exclusion options, all accessible from your account settings.
• We train our customer support team to recognize signs of problem gambling and to respond with empathy, providing appropriate resources and guidance.
• We do not send promotional communications to users who have self-excluded or set strict deposit limits as a protective measure.
• We partner with recognized problem gambling support organizations and provide links to professional help resources on our platform.

How to Use Responsible Gaming Tools

All responsible gaming tools are available directly from your vip87 account dashboard. Here's how to access and configure them:

Setting Deposit Limits

Deposit limits allow you to control the maximum amount you can deposit into your account over a specific time period. To set a deposit limit:

1. Log in to your vip87 account and navigate to Account Settings.
2. Select Responsible Gaming Tools from the menu.
3. Choose Deposit Limits and enter your desired daily, weekly, or monthly limit in Rupiah (Rp).
4. Confirm your selection. The limit will take effect immediately.

If you wish to increase an existing limit, the change will not take effect until 48 hours have passed, giving you time to reconsider the decision. Reductions and new limits apply instantly.

Requesting a Time-Out

A time-out is a temporary break from gaming. During a time-out period, you will not be able to log in to your account, make deposits, or place bets. To request a time-out:

1. Navigate to Responsible Gaming Tools in your account settings.
2. Select Take a Break and choose your preferred time-out duration: 24 hours, 7 days, or 30 days.
3. Confirm your selection. Your account will be immediately suspended for the selected period.

Once the time-out period expires, your account will automatically reactivate. You can log in again and resume gaming, or you can request another time-out or self-exclusion if needed.

Self-Exclusion

Self-exclusion is a more serious step and is designed for players who feel they need a long-term or permanent break from gambling. To self-exclude:

1. Contact our customer support team via live chat or email at [email protected] with the subject line "Self-Exclusion Request".
2. Specify the duration of your self-exclusion: 6 months, 1 year, 2 years, 5 years, or permanent.
3. Our team will process your request within 24 hours and send you a confirmation email.

During a self-exclusion period, you will not be able to log in, and any promotional communications will be stopped. Self-exclusion requests cannot be reversed until the selected period has fully elapsed. For permanent self-exclusions, the account will be closed indefinitely and cannot be reopened.

Reality Checks

Reality checks are periodic reminders that display your current session statistics, including time played and net win/loss position. To enable reality checks:

1. Go to Responsible Gaming Tools in your account settings.
2. Select Reality Check and set your preferred reminder interval (e.g., every 30 minutes, every hour).
3. Save your settings. You will receive a pop-up notification at the specified intervals.

Reality checks help you stay aware of your gaming activity and make conscious decisions about whether to continue playing.

Support for Problem Gambling

If you or someone you know is struggling with problem gambling, professional help is available. vip87 encourages all players who are concerned about their gambling habits to reach out to qualified support organizations. These services are confidential, free of charge, and staffed by trained counselors who understand gambling addiction.

International Support Resources

• Gamblers Anonymous: A fellowship of individuals who share their experiences, strength, and hope to help each other recover from gambling addiction. Visit www.gamblersanonymous.org for meeting information.
• GamCare: A leading provider of information, advice, and support for anyone affected by problem gambling. Helpline available 24/7 at www.gamcare.org.uk.
• BeGambleAware: Offers free, confidential advice and support for problem gamblers and their families. Visit www.begambleaware.org for resources and self-assessment tools.
• National Council on Problem Gambling (NCPG): Provides a 24-hour confidential helpline (1-800-522-4700) and resources for individuals and families affected by problem gambling.

Contacting vip87 Support

Our customer support team is trained to assist with responsible gaming concerns. If you need help setting up control tools, have questions about self-exclusion, or want to discuss your gaming activity, please contact us:

• Email: [email protected] (use subject line "Responsible Gaming Support" for priority handling)
• Live Chat: Available 24/7 via the chat widget on the homepage

All responsible gaming inquiries are treated with strict confidentiality and handled by our most experienced support agents.

Under-Age Gambling Prevention

vip87 takes under-age gambling prevention extremely seriously. Online gambling is restricted to individuals aged 21 and over in Indonesia, and we enforce this policy rigorously through multiple safeguards:

• All new users must provide their date of birth during registration, and accounts are automatically rejected if the user is under 21.
• Government-issued photo identification (KTP or passport) is required during the KYC verification process, and documents are checked for authenticity and age eligibility.
• We monitor account activity for patterns that may indicate account sharing or use by minors, and we investigate suspicious cases promptly.
• We do not target marketing or promotional content to individuals under 21, and our advertising complies with responsible marketing standards.

Parents and guardians are encouraged to use internet filtering software and parental control tools to prevent minors from accessing online gambling sites. If you suspect that a minor has accessed vip87 or created an account, please contact us immediately at [email protected] so we can investigate and take appropriate action.

Responsible Marketing

vip87 adheres to responsible marketing principles and does not engage in practices that could encourage irresponsible gambling. Our marketing practices include:

• We do not target vulnerable individuals, minors, or self-excluded players with promotional content.
• We clearly disclose bonus terms and conditions, including rollover requirements and withdrawal restrictions, before players accept any offer.
• We do not make misleading claims about the likelihood of winning or the financial benefits of gambling.
• We include responsible gaming messages in our advertising materials and provide clear links to support resources on our website.
• We honor all unsubscribe requests immediately and respect players' communication preferences.

If you have concerns about any vip87 marketing communication, please contact us at [email protected] with details, and we will address your concerns promptly.